Top Ten Things You Need to Know about Technology and PSU

  1. The Help Desk is always your first and best line of support if you have a computer problem or question. If they can't answer your question right away, they will find who can. Call 5-2929, email helpdesk@plymouth.edu or walk on in to the Lamson Library.
  2. Increasing security measures are going to force you to change a few habits. Starting this year, you will need to change your primary PSU network password every six months.
  3. NEVER store personal, sensitive student data on your laptop or other portable media, like USB keys, CDs or whatever. If you do and it's lost, PSU (and you) will make headlines. We have a responsibility to protect our students' data and we take it seriously.
  4. PSU email is and will continue to be our primary means of communicating with students. Even the new student voicemail system, which you can call and leave a message for students, is tied to their PSU email accounts.
  5. If you want the most immediate notification of University closings, delays or emergencies, you need to sign up for PSU alerts in myPlymouth (see left side panel)
  6. Sunday mornings between 6-10 are maintenance time for network and information systems. Watch myPlymouth announcements for any that are expected to be more than a few minutes. Every effort will be made to minimize the downtime.
  7. You do not need to cancel classes on snow days or inclement weather. If you prepare in advance, and have some materials and exercises ready, when PSU closes you can go into online mode. It's a good idea to make that clear in your syllabus, too. Contact the ITS academic technology team for ideas and support.
  8. For on-campus phone calls, you need to 'dial 5' first. Every campus extension starts with 5 and is 5 digits long. And, for the most current directory information, see myPlymouth.
  9. Hundreds of thousands of spam emails are blocked from the PSU network each week. Some, particularly new and innovative ploys, get through. You have the ability to tighten your spam filters to a higher degree. Learn how by typing in ’spam filter’ in the Search box of myPlymouth
  10. The most common form of identity theft is gullibility. Phishing schemes, emails that request us to update our accounts or respond in some way with sensitive information, exist because they work. Don't bite! If in doubt, ask!