Dial 5!

As of August 15th, all internal PSU phone numbers have been converted to 5 digits in length. Simply "Dial 5" followed by the same last four digits you have always dialed to reach a PSU phone number.

For instance, to call the Helpdesk now, you dial 52929.

External callers will dial the same phone number as before the upgrade. All of the phone numbers on your PSU phone will be automatically changed during the upgrade process.

All PSU voice mailboxes have also be converted to 5 digits. Now you need to enter all 5 digits when logging into your voice mailbox.

Please visit the Telecommunications' Web page for more information about this upgrade: www.plymouth.edu/telecom.

"Dial 5" is the second phase of a larger project to improve the means by which the University communicates with students:

Phase One: Transition from provision of land-line to residence halls except by request. Install emergency phones on each floor. Completed July 31, 2008

Phase Two: Transition from 4-digit extension to 5-digits. Completed August 15, 2008

Phase Three: Implement a Student Unified Messaging solution: To be completed August 29, 2008

Maintaining communication with students is critical to Plymouth State.  However, maintaining accurate phone numbers for students has become problematic with the increased use of cell phones.  Students may choose not to share their cellular number, calling student cellular numbers may incur long distance charges for the institution, and cellular numbers often change.

Unified messaging is a tool that will improve communications to students.  Each student will be assigned a PSU telephone number that will stay with them for their time as matriculated undergraduate students. This virtual number will ring directly into a voice mailbox where a caller will leave a voice message.  This voice message is then forwarded to the student's PSU e-mail account with an attached sound file.  The student can listen to the message through his/her computer speaker or headphones.  Student virtual numbers will be listed in the PSU on-line and printed directories.  Students will be able to list a secondary email address (via myPlymouth) to receive a notification of new voice messages.  This secondary email address could be a cellular text messaging address which would give them an immediate text message that a new voice mail message is waiting in their email.

One thought on “Dial 5!

  1. Dwight,

    "Dial 5" is great but why did no one tell us about "Dial 8"? The last thing I tried to do before leaving for two week's vacation on 8/15 was to change the message on my "ghost extension". All the fives in the world didn't help me get into my voicemail. That, combined with the inability to turn on "autorepy" for my e-mail made for a frustrating leavetaking.

    Janet

Comments are closed.